Tips for Dealing with a Data Breach at Your Business

Minimize the damage caused by a data breach.

In the modern age, being the victim of a data breach is one of the most devastating things that can happen to a business.  While having the right business insurance in New London, Connecticut, is a great way to help your business recover, there are other ways to improve the situation as well.  Here are some of the strategies you should try to minimize the effects of a data breach on your business’s reputation.

  • Prep Your Staff

Training your staff is one of the most important things that you can do to help your business recover from a data breach.  For instance, your employees should know how to evaluate the present threats and find ways to continue business operations without putting additional information at risk.  Your employees should also know how to deal with angry customers and how to salvage business relationships if possible.  Having a well-trained staff who are ready to handle this highly stressful situation is one of the best ways to quickly move past a breach.

  • Handle Company Communications

Immediately after a data breach, you need to create a communication team that’s sole purpose is handling the distribution of internal and external company information.  Your communication team should make sure that your employees, stakeholders, vendors, and customers remain in the loop and have reliable information about how the situation is being handled.  This team should also be trained to deal with concerns and manage your company’s public image.  When company communications are handled effectively, your business will seem more professional, organized, and reliable.

  • Manage Media Coverage

Bad press can make a bad situation even worse for your business.  This is why it’s important that you instruct your staff not to speak to the press following a data breach.  You should also prepare an official statement for a professional spokesperson to deliver to the public.  Because an off-hand comment or a minor miscommunication can be devastating to your business, make sure that you deal with the media carefully.  Oftentimes, less is more when it comes to handling media relations.

These are some of the things that you can do to minimize the reputational harm caused by a data breach.  Remember, having the right business insurance in New London, Connecticut, is another way to protect your company.  For assistance with all your commercial coverage needs, contact the experts at The Reardon Agency today.

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